Privacy Policy

1. Information We Collect

We collect information you provide directly to us, including:

• Personal details: Name, phone number, email address, and city — provided via contact forms, estimate forms, or account registration.
• Service details: Type of service requested, budget range, and project requirements.
• Account information: Name, email, and optionally phone and city when you create an account.
• Estimate data: Room types, areas, and quality tier selected on our estimate tool.
• Usage data: Pages visited, browser type, device type, and IP address (collected automatically).

2. How We Use Your Information

• Respond to your enquiries and consultation requests
• Send you requested estimates and project quotations
• Contact you regarding your project requirements
• Improve our website and services
• Maintain your account, saved estimates, and wishlist
• Send service updates (only with your consent)
• Comply with legal obligations

3. How We Share Your Information

We do not sell, rent, or trade your personal information. We may share it only with:

• Service providers: Google Firebase (data storage/authentication) and EmailJS (email delivery) — bound by confidentiality agreements.
• Legal authorities: If required by law or court order.
• Business transfers: In the event of a merger or acquisition.

4. Data Storage & Security

Your data is stored securely using Google Firebase, which employs industry-standard encryption. We implement appropriate technical measures to protect against unauthorised access. However, no internet transmission is 100% secure.

5. Cookies & Local Storage

• Local Storage: To save estimate history, wishlist, and preferences on your device.
• Firebase cookies: For authentication and session management when logged in.
• Analytics: Anonymised usage data to improve our website.

6. Your Rights

• Access: Request a copy of your personal data.
• Correction: Request correction of inaccurate data.
• Deletion: Request deletion of your personal data.
• Opt-out: Withdraw consent for marketing communications.
• Account deletion: Delete your account anytime via profile settings.

Email us at care@era21designs.com to exercise any of these rights.

7. Data Retention

We retain your data while your account is active. Upon account deletion, personal data is removed within 30 days. Enquiry data is retained for up to 2 years for business purposes.

8. Third-Party Links

Our website may link to third-party platforms (social media etc.). We are not responsible for their privacy practices. Please review their policies independently.

9. Children's Privacy

Our services are not directed to individuals under 18. We do not knowingly collect data from minors. Contact us if you believe we have done so inadvertently.

10. Changes to This Policy

We may update this policy periodically. Significant changes will be communicated via our website or email. Continued use after changes constitutes acceptance.

11. Governing Law

This policy is governed by the laws of India, including the Information Technology Act, 2000 and IT (Reasonable Security Practices) Rules, 2011. Disputes are subject to the jurisdiction of courts in Lucknow, Uttar Pradesh.